Kenmore
Regeneration Cycle Not Advancing
Softener stuck in regeneration; continues to run water to drain
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Safety Warning
This repair may involve working with high voltage components or water connections. Always unplug the appliance before removing any panels.
If you are not confident in your ability to perform this repair safely, we strongly recommend contacting a professional technician.
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Possible Causes
Failed drive motor, Jammed rotor/cam, Faulty position switch, Control board not advancing cycle
How to Fix / Troubleshooting
Safety first: Unplug the unit and place the bypass valve in bypass to stop water flow to drain.
Step-by-step checks:
- 1. Attempt manual advance:
- Plug in briefly and try to manually advance the cycle using the control panel.
- If the motor does not run, suspect motor or control.
- 2. Inspect motor and cam:
- Remove the top cover and inspect the drive motor and cam for damage or obstructions.
- Replace the drive motor or rotor/cam assembly if defective.
- 3. Position switch:
- Check the position switch/encoder for proper alignment and operation.
- 4. Control board:
- If mechanical parts are good but the cycle will not advance, replace the electronic control board.
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Repair Difficulty
Hard
4/5
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