A thick, mushy layer of salt forms at the bottom of the brine tank, and brine concentration seems weak.

Safety first: Wear gloves when handling salt sludge.

• Remove mush: Scoop out the mushy salt from the bottom of the brine tank and dispose of it. You may need to remove most of the salt to access the bottom.
• Rinse tank: After removing salt, flush the brine tank with clean water and siphon out the dirty water until clear.
• Refill with correct salt: Use high‑quality tablet or block salt approved by Kinetico UK. Avoid fine granular salt.
• Monitor performance: After cleaning, run a regeneration and test water hardness to confirm proper operation.

Warning: Do not use rock salt or de‑icing salt; impurities can foul the resin and brine system.