How to Fix / Troubleshooting

Safety first: Place the softener in bypass and depressurise. Wear gloves when handling brine components.

Clean injector: Remove the venturi injector and nozzle from the control head (refer to service manual). Soak in vinegar or a descaling solution to remove iron and scale. Rinse thoroughly.
Inspect air check valve: Remove the brine pick‑up assembly from the brine well. Check that the air check ball or flapper moves freely and is not stuck with salt.
Check for air leaks: Ensure all brine line connections are tight and that the tubing is not cracked. Even small air leaks will prevent proper suction.
Verify water pressure: Confirm that mains pressure meets Kinetico's minimum requirement during regeneration. Low pressure can prevent brine draw.
Test cycle: Return to service and run a manual regeneration, watching the brine level. It should drop steadily during brine draw.

Warning: Do not enlarge injector orifices; this will permanently alter the softener's performance.

Brine is not drawn from the brine tank during regeneration; water level does not drop.

Possible Causes