Softener appears to regenerate but water remains hard after each cycle on a non‑electric Kinetico model.

Safety first: Isolate the water supply and depressurise the system. Place the bypass in bypass position.

• Mark current positions: Before disassembly, mark the orientation of the control disc and cams with a non‑permanent marker.
• Inspect control disc: Remove the control disc according to the service manual. Check for cracks, worn teeth, or distortion.
• Check pawls and springs: Ensure the pawls move freely and that springs are intact and providing tension.
• Reassemble correctly: Refit the disc in the exact orientation specified by Kinetico. Misalignment can cause incomplete or incorrect regeneration steps.
• Test regeneration: Return to service and observe a full regeneration cycle, confirming that brine draw and rinse occur at the correct times.

Warning: The control disc is a precision component; if damaged, replace rather than attempting repair.