Kinetico UK
Incorrect Installation / Commissioning Fault
Softener fails shortly after installation with leaks or operational issues.
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Safety Warning
This repair may involve working with high voltage components or water connections. Always unplug the appliance before removing any panels.
If you are not confident in your ability to perform this repair safely, we strongly recommend contacting a professional technician.
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Possible Causes
Incorrect inlet/outlet connections reversed, No or incorrect drain air gap, Bypass manifold mis‑configured, Failure to properly commission and flush resin
How to Fix / Troubleshooting
Safety first: If newly installed and leaking, immediately isolate water and power.
- Verify plumbing orientation: Check that the mains supply is connected to the "In" port and the house supply to the "Out" port as marked on the Kinetico head or manifold.
- Check drain connection: Ensure the drain is correctly connected with an air gap and not restricted or submerged.
- Review commissioning steps: Confirm that the installer followed Kinetico UK's commissioning procedure, including slow initial fill, air purge, and initial regeneration.
- Contact installer: For new installations, issues should be rectified under installation warranty by the original installer or Kinetico dealer.
Warning: Do not attempt major re‑plumbing yourself if you are not qualified; incorrect installation can contaminate drinking water.
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Repair Difficulty
Medium
3/5
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