Kinetico UK
Control Valve Gear / Pawl Wear
Softener makes loud clicking or ratcheting noises during regeneration.
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Safety Warning
This repair may involve working with high voltage components or water connections. Always unplug the appliance before removing any panels.
If you are not confident in your ability to perform this repair safely, we strongly recommend contacting a professional technician.
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Possible Causes
Worn gear teeth in control head, Damaged pawl springs, Misaligned cam stack, Foreign object in gear train
How to Fix / Troubleshooting
Safety first: Isolate water and power (if electronic) before removing the control head cover.
- Observe operation: Initiate a regeneration and listen to identify the source of the noise within the control head.
- Inspect gears and pawls: Remove the cover and visually inspect the gear train and pawls for broken or missing teeth, or misalignment.
- Remove debris: Carefully remove any foreign objects or plastic fragments from the gear area.
- Replace worn components: If gears or pawls are visibly worn, replace the affected parts or the complete control head assembly.
Warning: Do not lubricate internal gears with household oils; only use lubricants specified by Kinetico, if any.
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Repair Difficulty
Hard
4/5
Required Part
Control Valve Gear Train
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