Kinetico UK Mechanical Meter Over‑Registering Flow

Softener regenerates too frequently on a non‑electric Kinetico unit, using excessive salt and water.

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Safety Warning

This repair may involve working with high voltage components or water connections. Always unplug the appliance before removing any panels.

If you are not confident in your ability to perform this repair safely, we strongly recommend contacting a professional technician.

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Possible Causes

Sticking meter pawls causing over‑indexing, Incorrect meter disc for water hardness/usage, Internal leak causing continuous low flow, Mis‑set hardness disc or program wheel

How to Fix / Troubleshooting

Safety first: Place the unit in bypass before removing covers.

  • Check for continuous flow: With all taps closed, listen for water movement or check the meter disc. If it moves, there may be a leak (e.g., toilet cistern, dripping tap) causing unnecessary regenerations.
  • Inspect meter pawls: Remove the control head cover and observe the pawls as water flows. They should step the disc smoothly. Clean any visible debris.
  • Verify program disc: Confirm that the correct meter disc and hardness settings are installed for your water hardness and household size (refer to Kinetico charts).
  • Adjust settings: If the hardness disc is mis‑set, adjust to the correct position. Do not reduce below recommended values to save salt.

Warning: If you are unsure about meter disc selection, consult a Kinetico UK dealer; incorrect discs can cause chronic performance issues.

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Repair Difficulty

Medium 3/5

Required Part

Mechanical Meter Assembly
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