Softener cabinet or surrounding area smells strongly of damp or mould

Safety first: Disconnect power before removing covers and cleaning inside the cabinet.

• Inspect for leaks: Remove the cabinet cover and check for damp insulation, wet salt, or water in the base. Address any leaks as per relevant leak scenarios.
• Dry thoroughly: Use towels and gentle heat (not excessive) to dry the interior. Leave the cabinet open for ventilation if possible.
• Clean surfaces: Wipe internal surfaces with a mild disinfectant solution to remove mould and odour.
• Improve ventilation: Ensure the cupboard or area housing the softener has adequate airflow to prevent condensation.