Softener allows resin beads to appear in household faucets or aerators.

Safety first: Unplug the unit and place it in bypass. Depressurize the system and be prepared for resin cleanup.

• Flush plumbing: Remove aerators and flush faucets to clear resin beads from fixtures.
• Inspect resin tank internals: Remove the valve head and carefully pull out the riser tube and lower distributor. Check the bottom screen for cracks or holes.
• Check riser tube: Inspect the riser tube for splits or damage that could allow resin to bypass the screen.
• Remove excess resin: If the tank is overfilled, remove some resin to the manufacturer’s recommended level to prevent excessive pressure on the distributor.
• Replace damaged parts: Install a new lower distributor screen and/or riser tube as needed. Refill resin to proper level and reassemble.
• Verify backwash settings: Ensure the Morton softener is configured with the correct backwash flow control to avoid fluidizing the bed excessively.