Softener continuously drains water even when not in regeneration (slow trickle to drain)

Safety first: Place the softener in bypass to stop water waste and disconnect power before disassembly.

• Confirm leak path: With the unit in service (not regenerating) and not in bypass, observe the drain line. Any continuous flow indicates internal leakage.
• Inspect piston and seals: Remove the control head top and extract the piston and seal pack. Look for cuts, wear, or deformation. Replace with a Nobel seal and spacer kit if damaged.
• Remove debris: Inspect the valve body for resin beads or debris at the drain port. Flush with clean water.
• Reassemble carefully: Ensure the piston is fully seated and aligned before reinstalling the motor and cam.