Rayne Keypad / User Interface Failure

Rayne softener display is on but buttons do not respond

This repair may involve working with high voltage components or water connections. Always unplug the appliance before removing any panels.

If you are not confident in your ability to perform this repair safely, we strongly recommend contacting a professional technician.

Possible Causes

Damaged keypad overlay, Moisture intrusion into control panel, Loose keypad ribbon cable, Failed keypad circuit

Safety first: Unplug the unit before removing the front panel.

1. Dry the panel: If the panel is wet from cleaning or condensation, gently dry it and allow several hours before retesting.
2. Inspect ribbon cable: Remove the front cover and ensure the keypad ribbon is fully seated on the control board.
3. Check for physical damage: Look for cracks or punctures in the keypad overlay.

When to call a technician: A non-responsive keypad usually requires replacement of the front panel assembly.

Medium 3/5

Rayne control panel keypad

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