Rayne Bacterial Growth / Sulfur Odor

Rayne softener emits a rotten egg or foul odor in the water

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Safety Warning

This repair may involve working with high voltage components or water connections. Always unplug the appliance before removing any panels.

If you are not confident in your ability to perform this repair safely, we strongly recommend contacting a professional technician.

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Possible Causes

Bacteria in plumbing or water heater, Stagnant water in softener resin bed, Iron or sulfur bacteria in source water, Infrequent regeneration

How to Fix / Troubleshooting

Safety first: Do not drink water that smells strongly of sulfur until the issue is resolved.

  • 1. Determine source: Check if odor is present in both hot and cold water. If only hot, the water heater is likely the source.
  • 2. Sanitize softener: Follow Rayne's sanitization procedure using an approved sanitizer or bleach dose through the brine well, then run multiple regenerations.
  • 3. Increase regeneration frequency: Adjust settings so the softener regenerates more often, reducing stagnation.

When to call a technician: Persistent odor may require professional disinfection or additional treatment equipment.

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Repair Difficulty

Medium 3/5
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