SoftPro Insufficient Regeneration Frequency

SoftPro softener does not regenerate often enough, leading to periodic hard water.

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Possible Causes

Hardness set too low, Capacity set too high, Flow meter under-registering usage, Day override not enabled

How to Fix / Troubleshooting

Safety first: No special hazards; adjustments are made at the controller.

  • 1. Confirm hardness: Test your raw water hardness and increase the programmed hardness if it is set lower than actual.
  • 2. Adjust capacity: Reduce the programmed capacity slightly so the unit regenerates more frequently, within SoftPro guidelines.
  • 3. Enable day override: Set a maximum number of days between regenerations (day override) so the unit regenerates even if usage is low.
  • 4. Check flow meter: Clean and verify the SoftPro flow meter to ensure it is not undercounting water usage.
  • 5. Monitor results: After adjustments, monitor water hardness at the tap over several days to confirm consistent softening.
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Repair Difficulty

Easy 2/5

Required Part

SoftPro control programming (no hardware part)
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