SoftPro
Insufficient Regeneration Frequency
SoftPro softener does not regenerate often enough, leading to periodic hard water.
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Possible Causes
Hardness set too low, Capacity set too high, Flow meter under-registering usage, Day override not enabled
How to Fix / Troubleshooting
Safety first: No special hazards; adjustments are made at the controller.
- 1. Confirm hardness: Test your raw water hardness and increase the programmed hardness if it is set lower than actual.
- 2. Adjust capacity: Reduce the programmed capacity slightly so the unit regenerates more frequently, within SoftPro guidelines.
- 3. Enable day override: Set a maximum number of days between regenerations (day override) so the unit regenerates even if usage is low.
- 4. Check flow meter: Clean and verify the SoftPro flow meter to ensure it is not undercounting water usage.
- 5. Monitor results: After adjustments, monitor water hardness at the tap over several days to confirm consistent softening.
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Repair Difficulty
Easy
2/5
Required Part
SoftPro control programming (no hardware part)
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