SoftPro Excessive Regeneration Frequency

SoftPro softener regenerates too frequently, wasting salt and water.

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Possible Causes

Hardness set too high, Capacity set too low, Flow meter over-registering usage, Plumbing cross-connection causing recirculation

How to Fix / Troubleshooting

Safety first: No special hazards; this is primarily a programming and metering issue.

  • 1. Verify hardness: Test your water hardness and compare to the programmed value. Reduce the setting if it is higher than actual.
  • 2. Check capacity: Ensure the grain capacity is set correctly for your SoftPro model. Increasing capacity (within spec) will reduce regeneration frequency.
  • 3. Inspect flow meter: Clean the SoftPro flow meter/turbine to ensure it is not sticking or spinning excessively due to turbulence.
  • 4. Look for cross-connections: Ensure there is no plumbing loop that sends softened water back through the meter, such as incorrect connections on a recirculation system.
  • 5. Monitor usage: Use the controller's usage history to confirm actual water use. If regenerations still seem excessive, consult a technician to review system sizing and programming.
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Repair Difficulty

Easy 2/5

Required Part

SoftPro flow meter / turbine sensor
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