SoftPro water softener appears to run normally but there is visible resin (small beads) in household faucets or aerators.

Safety first: Resin beads can clog fixtures. Turn off water and relieve pressure before opening the softener or plumbing.

• 1. Clean fixtures: Remove and clean faucet aerators and showerheads to remove resin beads.
• 2. Inspect upper basket: Shut off water, relieve pressure, and remove the SoftPro valve head from the tank. Check the upper basket or strainer attached to the valve for cracks or missing sections. Replace if damaged.
• 3. Check riser tube and bottom distributor: Inspect the riser tube and bottom distributor inside the tank for cracks or separation. Replace the riser/distributor assembly if compromised.
• 4. Evaluate resin condition: If resin is mushy or discolored, it may be degraded. Replace the SoftPro cation resin bed.
• 5. Refill and test: After repairs, refill the tank with new resin if needed, reassemble, and run multiple regeneration and rinse cycles before returning to service.