SoftPro water softener will not start a manual regeneration when the button is pressed.

Safety first: This is a control issue; no plumbing needs to be opened.

• 1. Check for lockout: Some SoftPro models have a child lock or programming lock. Refer to the manual to disable any lock function and retry the regeneration button.
• 2. Try alternate method: If your model allows, initiate regeneration by holding the button for several seconds or using a menu option instead of a single press.
• 3. Test other buttons: If other buttons also fail or are intermittent, the keypad membrane may be defective. Replace the SoftPro keypad or front panel.
• 4. Power cycle: Unplug the unit for 5 minutes, then reconnect and attempt again. If still unresponsive, the control board input circuitry may be faulty.
• 5. Replace control board: Install a new SoftPro control board if keypad replacement does not restore manual regeneration function.