Sterling Water Excessive Salt Consumption

Softener uses too much salt; salt level drops very quickly

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Possible Causes

Overly high hardness or capacity settings, Too frequent regenerations, Incorrect brine refill time, Leaking brine valve

How to Fix / Troubleshooting

Safety: No special safety beyond normal; avoid lifting heavy salt bags improperly.

Steps:

  • 1. Review programming: Check hardness, capacity, and reserve settings. Reduce capacity or hardness only if they were set too high compared to actual water conditions.
  • 2. Check regeneration frequency: If the unit regenerates daily with low water usage, adjust settings or investigate flow meter issues.
  • 3. Verify refill time: Ensure brine refill time matches Sterling's chart for your model and tank size.
  • 4. Inspect brine valve: A leaking brine valve can allow continuous water into the brine tank. Replace the brine valve assembly if it does not fully close.
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Repair Difficulty

Easy 2/5

Required Part

Brine Valve Assembly
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