Sterling Water Under-Regeneration / No Salt Usage

Softener uses very little or no salt over months

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Possible Causes

Meter not registering flow, Time clock disabled, Brine tank empty of water, Salt bridging

How to Fix / Troubleshooting

Safety: Standard precautions; do not open pressurized components.

Steps:

  • 1. Confirm regenerations: Check the control history (if available) or observe whether the unit regenerates at night.
  • 2. Test flow meter: Run water and confirm the display shows flow. If not, address flow meter issues.
  • 3. Check brine tank: Ensure there is water at the bottom and no salt bridge.
  • 4. Manually regenerate: Start a manual regeneration and observe brine draw and refill. If these steps fail, service the injector and brine system.
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Repair Difficulty

Easy 2/5

Required Part

Flow Meter Assembly
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