Softener stuck in regeneration and continuously running water to drain

Safety: To prevent water waste and possible drain overflow, put the softener into bypass and unplug it.

• Bypass the unit: Turn the Tapworks bypass valve to 'Bypass' to restore water to the house while you troubleshoot.
• Inspect motor and cam: Remove the valve cover and check if the cam is in an intermediate position. Try to manually rotate the cam slightly to see if it is jammed.
• Look for debris: Check around the rotor disc and seals for foreign objects or broken plastic pieces that could block movement.
• Test motor operation: With power restored briefly, command a regeneration and observe whether the motor attempts to turn. If it hums but does not move, replace the motor.
• If the control does not step through stages: The control PCB may be faulty and require replacement.