Tapworks softener constantly runs to drain even when not regenerating

Safety: To avoid water waste, put the softener into bypass and unplug it before servicing.

• Confirm continuous drain: Check the drain hose outlet. A small drip is normal after regeneration, but a steady stream indicates a fault.
• Inspect drain line: Ensure the hose is not siphoning water due to incorrect installation height. The end should be above the drain water level.
• Open valve head: Remove the valve cover and inspect the rotor disc and seals for wear, cuts, or debris. Clean all surfaces with clean water.
• Replace seals or rotor disc: If seals are flattened or damaged, install a Tapworks seal and spacer kit or a new rotor disc as specified for your model.
• If the valve body is cracked: Replace the entire Tapworks valve head assembly.