Tapworks softener does not regenerate at all (no scheduled or manual regeneration)

Safety: Disconnect power before removing the control panel.

• Check current time: Ensure the clock is set correctly and that the regeneration time is in the future (usually at night).
• Verify regeneration mode: Confirm the unit is not set to 'Off' or 'Vacation' mode. Set to 'Metered' or 'Time clock' as appropriate.
• Attempt manual regeneration: Press and hold the 'Regenerate' or similar button. If the valve does not move or the cycle does not start, suspect a motor or control fault.
• Inspect motor wiring: Remove the cover and check that the motor connector is firmly attached to the control board.
• Test motor voltage: With appropriate safety and a multimeter, check for voltage at the motor terminals when a regeneration is commanded. No voltage indicates a control board issue.
• Replace faulty component: If the motor is open‑circuit, replace the Tapworks valve motor. If the motor is good but never powered, replace the control PCB.