F10
Viessmann Brine System Not Operating

Display shows F10 and no salt consumption is observed over time

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Safety Warning

This repair may involve working with high voltage components or water connections. Always unplug the appliance before removing any panels.

If you are not confident in your ability to perform this repair safely, we strongly recommend contacting a professional technician.

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Possible Causes

Blocked brine injector, Stuck brine float, Brine line disconnected, Incorrect brine valve setting

How to Fix / Troubleshooting

Safety first: Disconnect power and close the inlet valve. Open a tap to relieve pressure before working on the brine system.

  • Check salt usage: Mark the salt level in the brine tank and monitor over several days. If the level does not drop, the unit is not drawing brine.
  • Inspect brine float: Remove the brine well cover and lift the float assembly. Ensure it moves freely and is not stuck in the closed position due to salt buildup.
  • Verify brine line connections: Confirm that the brine hose is firmly connected at both the valve head and the brine well, with no leaks or cracks.
  • Clean injector and nozzle: Remove and clean the injector/venturi components on the valve head. Soak in vinegar to dissolve scale and rinse thoroughly.
  • Test brine draw: Start a manual regeneration and observe the brine level. It should drop during the brine draw stage. If not, the brine valve or control head may require replacement.
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Repair Difficulty

Medium 3/5

Required Part

Viessmann Brine Valve Assembly
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