E14
Water2Buy Excess Brine Carryover / Rinse Fault

E14 error and water is extremely salty immediately after regeneration

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Safety Warning

This repair may involve working with high voltage components or water connections. Always unplug the appliance before removing any panels.

If you are not confident in your ability to perform this repair safely, we strongly recommend contacting a professional technician.

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Possible Causes

Insufficient rinse time programmed, Blocked drain flow control, Incorrect cycle configuration on Water2Buy controller, Internal valve port misalignment

How to Fix / Troubleshooting

Safety first: Do not drink or cook with water that tastes salty. Bypass the softener until the issue is resolved.

  • Check cycle times: Enter the advanced settings and verify that the rapid rinse and backwash times meet Water2Buy’s recommended values. Increase rinse time if it has been shortened.
  • Clean drain flow control: Remove and clean the drain flow control and associated fittings to ensure full flow during rinse stages.
  • Run extra rinse: Manually start a regeneration and, after brine draw, extend the rinse stage by restarting it if your controller allows. This can flush residual salt.
  • Inspect valve alignment: If salty water persists despite correct settings and good drain flow, the rotor or seals may be misaligned or damaged, requiring valve head service or replacement.
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Repair Difficulty

Medium 3/5

Required Part

Water2Buy drain flow control
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