Water2Buy No Outlet Flow / Blocked Valve

No water flow from taps when the Water2Buy softener is in service mode

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Safety Warning

This repair may involve working with high voltage components or water connections. Always unplug the appliance before removing any panels.

If you are not confident in your ability to perform this repair safely, we strongly recommend contacting a professional technician.

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Possible Causes

Closed inlet or outlet isolation valves, Blocked inlet filter screen, Jammed rotor in Water2Buy valve head, Kinked outlet hose

How to Fix / Troubleshooting

Safety first: Do not attempt to force valves. If unsure, consult a plumber.

  • Check bypass position: Ensure the Water2Buy bypass is not partially closed. Set it fully to service or fully to bypass to test.
  • Verify isolation valves: Confirm that any separate inlet and outlet valves are fully open.
  • Inspect hoses: Look for kinks or crushed sections in flexible inlet/outlet hoses and correct them.
  • Clean inlet screen: Turn off water, relieve pressure, disconnect the inlet hose, and clean the mesh filter at the valve inlet.
  • Bypass test: Place the unit in bypass. If water flow returns, the internal valve is blocked or jammed and may require professional service or head replacement.
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Repair Difficulty

Medium 3/5

Required Part

Water2Buy control valve head
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