Water2Buy
Hydrogen Sulfide in Water / Bacterial Growth
Water from the Water2Buy softener has a rotten egg (sulfur) smell
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Safety Warning
This repair may involve working with high voltage components or water connections. Always unplug the appliance before removing any panels.
If you are not confident in your ability to perform this repair safely, we strongly recommend contacting a professional technician.
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Possible Causes
Hydrogen sulfide in source water, Bacterial growth in resin tank, Stagnant water in plumbing, Infrequent water use
How to Fix / Troubleshooting
Safety first: Ventilate the area if the smell is strong. Do not attempt chemical disinfection without following product safety instructions.
- Source test: Bypass the softener and check if the smell is present in raw water. If yes, a dedicated sulfur filter may be required.
- Sanitize system: Follow Water2Buy or industry guidelines to sanitize the resin tank and brine system with an approved disinfectant (e.g. diluted bleach), then thoroughly rinse.
- Flush plumbing: Run all taps for several minutes to clear stagnant water.
- Increase usage or regeneration: If the property is used infrequently, schedule periodic regenerations to keep water fresh.
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Repair Difficulty
Medium
3/5
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