Water2Buy Thermal Damage to Valve and Resin

Water2Buy softener installed on hot water line by mistake, causing deformation or leaks

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Safety Warning

This repair may involve working with high voltage components or water connections. Always unplug the appliance before removing any panels.

If you are not confident in your ability to perform this repair safely, we strongly recommend contacting a professional technician.

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Possible Causes

Incorrect installation on hot supply, Prolonged exposure to high temperature water, Softener installed after water heater

How to Fix / Troubleshooting

Safety first: Immediately bypass the softener and allow it to cool. Hot water under pressure can be dangerous.

  • Verify plumbing: Confirm that the softener is installed on the cold supply line before the water heater, as required.
  • Inspect for damage: Look for warped plastic, leaks, or unusual noises from the valve head and tank.
  • Do not reuse damaged components: Heat-damaged valve heads and resin may fail unexpectedly. Replace the valve head and resin tank if significant damage is observed.
  • Correct installation: Replumb the system to the correct cold feed location before re-commissioning.
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Repair Difficulty

Professional Required 5/5

Required Part

Water2Buy control valve head
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