WaterBoss
Keypad Failure
WaterBoss softener display works but buttons do not respond
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Safety Warning
This repair may involve working with high voltage components or water connections. Always unplug the appliance before removing any panels.
If you are not confident in your ability to perform this repair safely, we strongly recommend contacting a professional technician.
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Possible Causes
Worn keypad membrane, Moisture under keypad, Loose ribbon cable, Control board input failure
How to Fix / Troubleshooting
Safety: Unplug the transformer before removing the control cover.
- Dry the panel: If there are signs of condensation, dry the area thoroughly and correct any leaks above the unit.
- Reseat ribbon cable: Disconnect and reconnect the keypad ribbon cable at the control board, ensuring a snug fit.
- Test individual buttons: After reassembly, test each button. If none respond, the keypad or control board may need replacement.
- Replace keypad/control: Follow WaterBoss instructions to replace the keypad or entire control module.
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Repair Difficulty
Medium
3/5
Required Part
Keypad / Display Panel Assembly
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