WaterBoss Memory Retention / Backup Failure

WaterBoss softener frequently loses time and settings after brief power outages

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Possible Causes

Weak internal backup capacitor or battery (if equipped), Control board memory fault, Frequent power interruptions

How to Fix / Troubleshooting

Safety: Unplug the unit before removing covers.

  • Stabilize power: If your home experiences frequent outages, consider using a small UPS (uninterruptible power supply) for the softener transformer.
  • Check transformer connection: Ensure the transformer plug is secure and not loose in the outlet.
  • Reprogram and monitor: Re-enter settings and observe whether they are retained after a short power loss.
  • Replace control board: If settings are consistently lost, the control's memory backup is failing and the board should be replaced.
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Repair Difficulty

Easy 2/5

Required Part

Main Control Board
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