WaterBoss softener leaks water into the drain continuously, even when not regenerating

Safety: Place the unit in bypass to stop water loss. Unplug the transformer before opening the valve.

• Confirm drain flow: Check the drain hose outlet. A steady stream when the unit is in service indicates internal leakage.
• Inspect rotor & disc: Remove the valve cover and rotor & disc. Clean both surfaces and the valve cavity thoroughly.
• Replace seals: Install a new seal & spacer kit if the old seals are worn or deformed.
• Check for cracks: Examine the valve body for hairline cracks around the drain port. Replace the valve body if cracked.
• Reassemble and test: Return the unit to service and verify that drain flow stops when not regenerating.