Softener frequently loses programming after power outages

Safety first: Unplug the unit before opening the control panel.

• Check for backup battery: Some Waterguy models have a replaceable battery on the control board. Replace with the specified type if low or missing.
• Use surge-protected power: Plug the unit into a surge protector or small UPS to maintain power during short outages.
• Board replacement: If settings are lost after even brief outages, the control board's memory circuit may be failing and should be replaced.