Brine tank fills with water and may overflow onto the floor

Safety first: Put the softener in bypass and unplug it. Clean up any spilled brine promptly to prevent corrosion and slipping hazards.

• Lower brine level: Use a wet/dry vacuum or small pump to remove excess water from the brine tank.
• Inspect safety float: Remove and clean the Watersoft safety float and air check assembly. Ensure it moves freely and seals when raised.
• Check brine valve: With the unit in service and not regenerating, observe whether water continues to enter the brine tank. If so, the brine refill valve is leaking and should be replaced.
• Verify brine draw: During regeneration, confirm that the unit actually draws brine out of the tank. If not, clean the injector/venturi and brine line.
• Adjust refill setting: Reduce the brine refill time or volume in the Watersoft programming to the recommended value for your salt dosage.