E14 error and unit reports salt level sensor fault (if equipped)

Safety first: Unplug the unit and use gloves when working inside the brine tank.

• Inspect sensor assembly: Locate the Watersoft salt level sensor or float assembly in the brine tank. Check for salt crust, sludge, or debris preventing free movement.
• Clean float and rod: Remove the float assembly and rinse with warm water to dissolve salt buildup. Ensure the float moves smoothly along the rod.
• Check wiring: Follow the sensor cable to the control head. Inspect for cuts, abrasions, or loose connectors. Reseat the plug on the control board.
• Verify configuration: In the programming menu, confirm that the correct salt sensor type (float/electronic/none) is selected. Disable the sensor if your model does not use one.
• Replace sensor: If E14 persists and the float is clean and wiring intact, replace the Watersoft salt level sensor assembly.

After repair, refill the brine tank with salt and ensure the sensor is positioned per the installation instructions.