Watersoft Control Valve External Leak

Softener is leaking water from the control valve area

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Safety Warning

This repair may involve working with high voltage components or water connections. Always unplug the appliance before removing any panels.

If you are not confident in your ability to perform this repair safely, we strongly recommend contacting a professional technician.

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Possible Causes

Cracked Watersoft valve body, Worn O-rings on plumbing connectors, Loose drain or brine fittings, Damaged piston rod seal

How to Fix / Troubleshooting

Safety first: Immediately place the unit in bypass and shut off water if leak is severe. Unplug the softener.

  • Identify leak source: Dry the valve area and observe where water reappears—around inlet/outlet, drain, brine port, or top cover.
  • Tighten fittings: Gently tighten any loose threaded or quick-connect fittings. Do not overtighten plastic parts.
  • Replace O-rings: Remove the leaking connector and replace its O-ring with a Watersoft-approved seal. Lubricate lightly with silicone grease if recommended.
  • Inspect valve body: Look for hairline cracks in the plastic valve housing. If cracked, the entire Watersoft control valve body must be replaced.
  • Check top seal: If water leaks from under the top cover, the piston rod seal may be worn; install a new piston and seal kit.
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Repair Difficulty

Hard 4/5

Required Part

Watersoft Control Valve Body
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