Display is on but buttons do not respond or respond intermittently

Safety: Unplug the unit before removing the control panel.

Steps:

• Inspect keypad: Check for cracks, warping, or signs of moisture under the keypad overlay.
• Check ribbon cable: Ensure the keypad ribbon cable is fully inserted into the control board connector. Reseat it if necessary.
• Dry moisture: If condensation or brine has entered the control area, gently dry with a soft cloth and allow the unit to air dry completely before reapplying power.

Resolution: If buttons remain unresponsive, replace the keypad/user interface assembly or the combined control board and keypad module, depending on your Whirlpool Pro Series model design.