No water flow through the softener; house has no water when unit is in service position

Safety: Immediately place the softener in bypass to restore water to the home if possible. Shut off power before disassembly.

Steps:

• Check bypass: Confirm the bypass valve is fully in service position and not partially closed.
• Inspect inlet screen: Remove the inlet connection and check for a screen or filter that may be clogged with sediment.
• Remove valve head: Depressurize the system and remove the valve head from the mineral tank. Inspect the top of the resin bed and the distributor tube opening for blockages.
• Check distributor tube: Verify the riser/distributor tube is not cracked, collapsed, or obstructed by resin.

Resolution: Clear any debris and reassemble. If the distributor tube is damaged, replace the distributor/riser tube. If resin is severely compacted, replace the resin media and flush the tank.