Softener discharges water or brine onto the floor from the drain line connection

Safety: Be cautious of slippery floors. Place the unit in bypass and unplug if working near electrical components.

Steps:

• Inspect drain connection: Check the hose clamp and barb fitting at the valve head. Tighten or replace as needed.
• Check air gap: If an air gap is used, ensure it is not clogged or overflowing due to a blocked house drain.
• Secure hose routing: Make sure the drain hose is properly supported and not pulling on the fitting.

Resolution: Replace damaged drain line fittings or hose. Clear any downstream drain blockages to prevent backpressure.