Buttons on control panel are unresponsive or intermittent

Safety first: Unplug the softener before removing the control cover.

Steps to check:

• 1. Dry and clean: Remove the control cover and inspect for moisture or condensation. Dry gently with a soft cloth.
• 2. Reseat ribbon cable: Disconnect and reconnect the keypad ribbon cable to the control board.
• 3. Test each button: After reassembly, plug in and test all buttons. If some remain unresponsive, the keypad is likely defective.
• 4. Replace keypad/UI assembly: Install a new Whirlpool user interface or control cover assembly as specified for your model.

When to call a technician: If replacing the keypad does not restore function, the main control board may also be faulty.