Softener emits burning smell or control head feels unusually hot
Safety Warning
This repair may involve working with high voltage components or water connections. Always unplug the appliance before removing any panels.
If you are not confident in your ability to perform this repair safely, we strongly recommend contacting a professional technician.
Possible Causes
How to Fix / Troubleshooting
Safety first: Immediately unplug the softener. Do not continue to operate it until the cause is identified. If you see smoke or charring, keep a fire extinguisher nearby and consider calling emergency services.
Steps to check:
- 1. Inspect transformer: Feel the external transformer after it cools. If it smells burnt or shows discoloration, replace it.
- 2. Check control board: Remove the control cover and look for burnt components, melted plastic, or discoloration on the board.
- 3. Ensure proper voltage: Verify the outlet voltage matches the transformer rating. Do not use step-up/step-down devices unless specified.
- 4. Replace damaged parts: Replace the transformer and/or control board if any signs of overheating are present.
When to call a technician: Overheating can be a serious safety issue; professional diagnosis is strongly recommended.
Repair Difficulty
Required Part
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