Softener never regenerates (no cycles at all, even over weeks)

Safety first: Ensure the unit is plugged into a properly grounded outlet. No plumbing work is required for initial checks.

Steps to check:

• 1. Confirm power: Verify the display is on. If not, check the outlet and transformer.
• 2. Check programming: Ensure regeneration is enabled and not set to "off" or vacation mode.
• 3. Test manual regeneration: Attempt to start a manual regeneration from the control panel. If it will not start, the control board or keypad may be faulty.
• 4. Verify flow meter: Run water and confirm the unit registers usage. If not, troubleshoot the turbine sensor.

When to call a technician: If the unit has power but will not regenerate manually or automatically, the control board likely needs replacement.