Café High Humidity or Door Heater / Frame Heater Issue

Condensation forming on the exterior glass door of the wine cooler.

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Possible Causes

High room humidity, door gasket leak, inoperative door/frame heater (if equipped), frequent door openings

How to Fix / Troubleshooting

Safety first: Unplug the unit before inspecting any heater wiring around the door frame.

  • Step 1 – Check room conditions: Measure room humidity. In very humid environments, some condensation on glass is normal. Use a dehumidifier if needed.
  • Step 2 – Inspect gasket seal: Ensure the door gasket seals tightly to prevent moist room air from entering and condensing on the glass.
  • Step 3 – Verify door heater (if present): Some Café models have a low-wattage heater around the door frame. If the frame feels unusually cold and wet, the heater may not be powered. Check the control settings for an energy-saver mode that disables the heater and adjust if necessary.
  • Step 4 – Check heater wiring (advanced): A technician can test continuity of the door/frame heater circuit and replace it if open.

Wipe condensation regularly to prevent water from dripping onto flooring.

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Repair Difficulty

Easy 2/5

Required Part

Door Gasket or Door/Frame Heater
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