E14
Gaggenau Defrost Heater Circuit Open

Display shows E14 and the unit may not defrost properly; ice may accumulate on the evaporator.

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Safety Warning

This repair may involve working with high voltage components or water connections. Always unplug the appliance before removing any panels.

If you are not confident in your ability to perform this repair safely, we strongly recommend contacting a professional technician.

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Possible Causes

Open-circuit defrost heater element, Burnt defrost wiring harness, Failed thermal fuse or high-limit thermostat (if used), Faulty defrost relay on control board

How to Fix / Troubleshooting

Safety: Unplug the wine cooler before accessing the evaporator and heater. The heater can be sharp and may have sharp mounting brackets.

Repair steps:

  • 1. Manually defrost: Open the door and leave the unit unplugged until all ice on the evaporator melts. Use towels to catch water; do not use sharp tools to chip ice.
  • 2. Access heater: Remove the rear interior panel to expose the evaporator and defrost heater (usually a metal or glass-encased element at the base or woven through the coil).
  • 3. Test heater resistance: Disconnect heater leads and measure resistance with a multimeter. An infinite reading indicates an open heater that must be replaced.
  • 4. Check thermal fuse/thermostat: If present, test continuity through any thermal cutouts in series with the heater. Replace if open.
  • 5. Inspect wiring: Look for burnt or brittle wires and replace or repair with high-temperature-rated wire as needed.
  • 6. Evaluate control board relay: If heater and wiring are good, the defrost relay on the main control board may not be energizing. Replace the board if the relay is defective.
  • 7. Reassemble and test: Reinstall panels, restore power, and monitor for proper defrosting over several days.

Warning: Do not bypass thermal fuses or thermostats; they are critical safety devices.

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Repair Difficulty

Hard 4/5

Required Part

Defrost Heater
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