Monogram
User Interface Keypad Failure
Control panel buttons do not respond or respond intermittently.
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Safety Warning
This repair may involve working with high voltage components or water connections. Always unplug the appliance before removing any panels.
If you are not confident in your ability to perform this repair safely, we strongly recommend contacting a professional technician.
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Possible Causes
Worn or damaged touchpad, Moisture behind control panel, Loose ribbon cable, Failed UI circuit board
How to Fix / Troubleshooting
Safety: Unplug the unit before removing the control panel.
- Clean surface: Wipe the control panel with a soft, slightly damp cloth to remove residues. Do not spray cleaner directly onto the panel.
- Inspect behind panel: Remove the trim and gently pull the panel forward. Look for moisture, corrosion, or damage on the UI board.
- Check ribbon cable: Ensure the cable between the UI and main board is fully seated and not damaged.
- Dry moisture: If moisture is present, dry thoroughly and allow time before reapplying power.
- Replace UI: If specific buttons never respond or the board is damaged, replace the user interface assembly with the correct Monogram part.
After replacement, test all buttons and functions.
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Repair Difficulty
Medium
3/5
Required Part
User Interface Control Panel
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