Viking
Unresponsive Touch Controls
Wine cooler display is on but buttons do not respond or respond intermittently.
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Safety Warning
This repair may involve working with high voltage components or water connections. Always unplug the appliance before removing any panels.
If you are not confident in your ability to perform this repair safely, we strongly recommend contacting a professional technician.
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Possible Causes
Failed touch control panel, Loose ribbon cable to main board, Moisture behind control glass, Control panel overlay damage
How to Fix / Troubleshooting
Safety first: Unplug the unit before removing the control panel or grille.
Steps to fix:
- 1. Power reset: Disconnect power for 5–10 minutes to clear any temporary control lockup.
- 2. Check for control lock feature: Some Viking models have a child lock. Refer to the user manual to unlock the controls.
- 3. Access control panel: Remove the upper grille or trim to expose the touch panel and ribbon cable.
- 4. Reseat ribbon cable: Carefully disconnect and reconnect the ribbon cable between the touch panel and main board.
- 5. Inspect for moisture: Look for condensation or liquid behind the control glass. If present, dry thoroughly and consider replacing the panel if corrosion is visible.
- 6. Replace touch panel: If buttons remain unresponsive, install a new Viking touch control panel.
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Repair Difficulty
Medium
3/5
Required Part
Touch Control Panel (User Interface Board)
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