Whirlpool Unresponsive Keypad / UI Lock

Wine cooler display shows temperature but buttons do not respond to input.

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Safety Warning

This repair may involve working with high voltage components or water connections. Always unplug the appliance before removing any panels.

If you are not confident in your ability to perform this repair safely, we strongly recommend contacting a professional technician.

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Possible Causes

Control lock feature enabled, Stuck keypad, Failed user interface board, Loose keypad ribbon cable

How to Fix / Troubleshooting

Safety: Unplug the unit before removing the control panel.

Steps:

  • Check control lock: Many Whirlpool wine coolers have a child lock. Press and hold the designated lock/unlock button (often 3–5 seconds) to toggle.
  • Power reset: Unplug for 5 minutes and plug back in to clear minor glitches.
  • Inspect keypad: Remove the control panel and check the keypad ribbon cable for secure connection.
  • Replace UI board: If the display works but buttons never respond and wiring is intact, replace the Whirlpool-compatible user interface board.
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Repair Difficulty

Medium 3/5

Required Part

User Interface Board
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