Water pooling around the base of the outdoor unit or dripping excessively from unusual locations.

Safety: Turn off power before working around the outdoor unit.

• Step 1 – Inspect base pan: Look under the outdoor unit for standing water. Clear any debris from drain holes.
• Step 2 – Improve drainage: Ensure the unit is installed on a level pad with proper slope away from the house. Add gravel or a drain channel if needed.
• Step 3 – Check for ice: In cold weather, some ice is normal during defrost. Excessive ice may indicate defrost issues that require professional service.
• Step 4 – Repair base pan: If the base pan is cracked and leaking toward the structure, consider replacing it or adding a drip tray.