E17
ACV Room Thermostat / OpenTherm Communication Fault

Boiler displays E17, no response to room thermostat or controller

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Possible Causes

Disconnected room thermostat, Faulty OpenTherm cable, Incorrect control parameter settings, Faulty room controller

How to Fix / Troubleshooting

Safety first: Isolate power before altering control wiring.

  • Check controller power: Ensure the ACV room controller or thermostat has power (screen on, batteries good).
  • Verify demand: Set the room thermostat to a higher temperature than the room. Confirm it is actually calling for heat.
  • Inspect wiring: Check that the low-voltage control wires are firmly connected at both the boiler and the controller. Look for damage or signs of rodents.
  • Parameter check: On the boiler menu, confirm that the control mode (e.g., On/Off, OpenTherm, ACV controller) matches the installed device. Refer to the ACV manual.
  • Professional help: If E17 persists, a technician should test the controller and boiler interface circuits.
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Repair Difficulty

Easy 2/5

Required Part

Room Thermostat / Controller
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