Boiler does not fire in very cold weather; external condensate pipe is exposed

Safety first: Take care when working outside in icy conditions. Surfaces may be slippery.

User steps:

• Thaw condensate pipe: Pour warm (not boiling) water along the external Dimplex condensate pipe to melt ice.
• Insulate: Once thawed, fit suitable weatherproof insulation around the external pipe to reduce future freezing.
• Reset boiler: After thawing, reset the Dimplex boiler and confirm normal operation.

Professional improvements:

• Reroute or upsize the Dimplex condensate pipe to meet best practice for cold climates.