Unit does not pick up water when using the accessory hose and upholstery tool, but floor mode works.

Safety first: Unplug the unit before disconnecting accessories.

• 1. Check accessory hose: Detach the hose and look through it. Remove any blockages using a flexible brush or rod.
• 2. Clean upholstery tool: Rinse the tool under warm water and clear any lint or hair from the suction slot.
• 3. Inspect diverter valve: Locate the valve that switches suction between floorhead and accessory hose. Ensure it moves fully into the accessory position and that seals are intact.
• 4. Check port seal: Make sure the hose end fully engages and seals in the accessory port. Replace worn O-rings or seals.