E15
Henry Suction Path Blockage / Air Leak Detected

Display shows E15, no suction but motor can be heard spinning freely

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Possible Causes

Loose recovery tank lid seal, Missing or damaged tank gasket, Cracked suction hose, Blocked inlet in base

How to Fix / Troubleshooting

Safety: Unplug before inspecting seals and hoses.

  • Check recovery tank seating:
    • Remove and refit the recovery tank, ensuring it sits flat and the lid is properly latched.
  • Inspect lid seal/gasket:
    • Examine the rubber gasket around the recovery tank lid.
    • Replace the recovery tank lid seal if torn, flattened, or missing.
  • Inspect suction hose:
    • Check the flexible hose for splits, holes, or loose cuffs.
    • Replace the suction hose assembly if damaged.
  • Check base inlet:
    • Look into the suction inlet on the machine base for blockages.
    • Clear any debris with a flexible brush.
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Repair Difficulty

Easy 2/5

Required Part

Recovery Tank Lid Seal
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