Henry
Henry Carpet Cleaners Error Codes
Complete list of fault codes and troubleshooting guides. Use the search below to find your specific error.
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E1
Machine will not start, power light off, no response from any buttons
Main Power Supply Fault
E10
Display shows E10, machine beeps and will not run, often after water spillage on top cover
Low Voltage / PCB Protection Fault
E11
Brush motor will not run, E11 displayed when brush switch is turned on
Brush Motor Circuit Fault
E12
Display shows E12, solution leaks internally into base, machine may cut out
Internal Leak / Leak Sensor Activation
E13
Display shows E13, buttons unresponsive or random functions activate
Keypad / Control Panel Fault
E14
Display shows E14, machine will not start after long use, body feels very warm
Thermal Cut-Out Activated
E15
Display shows E15, no suction but motor can be heard spinning freely
Suction Path Blockage / Air Leak Detected
E16
Display shows E16, pump cycles rapidly on and off while spraying
Pump Pressure Sensor / Bypass Fault
E17
Display shows E17, machine will not run when recovery tank is removed
Tank Presence / Interlock Switch Fault
E18
Display shows E18, abnormal noise from motor area, machine stops
Motor Bearing / Mechanical Jam Protection
E2
Power light on but motor does not run when trigger or start button is pressed
Motor Drive Circuit Fault
E3
Motor starts then stops after a few seconds, error E3 shown on display (overload/overheat)
Motor Overload / Thermal Trip
E4
Pump will not run, no spray from wand, E4 displayed (pump protection / dry-run)
Solution Pump Dry-Run Protection
E5
Pump runs loudly but no solution sprays from the floor tool, E5 displayed (low pressure)
Low Solution Pressure / Line Restriction
E6
Display shows E6 and machine cuts out when solution is sprayed and vacuum is on together
Overcurrent / Combined Load Protection
E7
Float shut-off activates prematurely, E7 displayed, suction stops even though recovery tank is not full
Float Switch / Level Sensor Fault
E8
Heater indicator flashing, solution not heating, E8 displayed
Solution Heater Circuit Fault
E9
Heater overheats, very hot solution or steam at wand, E9 displayed and heater shuts off
Heater Overtemperature Protection
Symptom
Brush bar not rotating, but suction and spray are normal (no brush motor error code)
Brush Drive Failure
Symptom
Display or indicator lights flicker when motor starts, but machine continues to run
Voltage Drop / Loose Electrical Connection
Symptom
Excessive vibration or rattling when motor is running
Imbalanced Motor / Loose Components
Symptom
Floor tool difficult to push, sticking to carpet
Excessive Suction / Poor Glide
Symptom
Machine leaves carpets very wet, poor water extraction
Insufficient Extraction / Poor Airflow
Symptom
Machine runs but stops randomly during use, then restarts after a short time
Intermittent Thermal or Electrical Cut-Out
Symptom
Machine trips household circuit breaker or blows fuse when switched on
Electrical Short / Earth Leakage
Symptom
Motor emits burning smell or visible sparks from vents
Motor Brush / Commutator Failure
Symptom
No spray from wand or floor tool, but pump can be heard running (no error code)
Blocked Spray Jets / Solution Line Restriction
Symptom
No suction at all, motor runs loudly as if unloaded
Major Air Leak / Disconnected Suction Path
Symptom
Pump very noisy or rattling, but spray output seems normal
Pump Cavitation / Air in Solution
Symptom
Recovery tank fills very slowly despite heavy cleaning, little dirty water collected
Poor Extraction / Low Flow
Symptom
Solution dripping continuously from floor tool even when trigger is released
Solution Valve Not Closing
Symptom
Solution leaking from under the machine during use
External Solution Leak
Symptom
Solution not being drawn from tank, pump is quiet or intermittent
Airlock / Pump Not Primed
Symptom
Trigger on wand feels loose or does not spring back, poor control of solution flow
Mechanical Trigger Failure
Symptom
Unpleasant odour from exhaust air during use
Contaminated Recovery System / Bacterial Growth
Symptom
Water or foam being drawn into motor area (gurgling sound, moisture near motor)
Foam Ingestion / Float Valve Failure
Symptom
Weak suction at floor tool, poor dirty water pickup from carpet
Restricted Airflow / Partial Blockage
| Error Code | Symptom | Fault Type | Guide |
|---|---|---|---|
| E1 |
Machine will not start, power light off, no response from any buttons
|
Main Power Supply Fault | View Details |
| E10 |
Display shows E10, machine beeps and will not run, often after water spillage on top cover
|
Low Voltage / PCB Protection Fault | View Details |
| E11 |
Brush motor will not run, E11 displayed when brush switch is turned on
|
Brush Motor Circuit Fault | View Details |
| E12 |
Display shows E12, solution leaks internally into base, machine may cut out
|
Internal Leak / Leak Sensor Activation | View Details |
| E13 |
Display shows E13, buttons unresponsive or random functions activate
|
Keypad / Control Panel Fault | View Details |
| E14 |
Display shows E14, machine will not start after long use, body feels very warm
|
Thermal Cut-Out Activated | View Details |
| E15 |
Display shows E15, no suction but motor can be heard spinning freely
|
Suction Path Blockage / Air Leak Detected | View Details |
| E16 |
Display shows E16, pump cycles rapidly on and off while spraying
|
Pump Pressure Sensor / Bypass Fault | View Details |
| E17 |
Display shows E17, machine will not run when recovery tank is removed
|
Tank Presence / Interlock Switch Fault | View Details |
| E18 |
Display shows E18, abnormal noise from motor area, machine stops
|
Motor Bearing / Mechanical Jam Protection | View Details |
| E2 |
Power light on but motor does not run when trigger or start button is pressed
|
Motor Drive Circuit Fault | View Details |
| E3 |
Motor starts then stops after a few seconds, error E3 shown on display (overload/overheat)
|
Motor Overload / Thermal Trip | View Details |
| E4 |
Pump will not run, no spray from wand, E4 displayed (pump protection / dry-run)
|
Solution Pump Dry-Run Protection | View Details |
| E5 |
Pump runs loudly but no solution sprays from the floor tool, E5 displayed (low pressure)
|
Low Solution Pressure / Line Restriction | View Details |
| E6 |
Display shows E6 and machine cuts out when solution is sprayed and vacuum is on together
|
Overcurrent / Combined Load Protection | View Details |
| E7 |
Float shut-off activates prematurely, E7 displayed, suction stops even though recovery tank is not full
|
Float Switch / Level Sensor Fault | View Details |
| E8 |
Heater indicator flashing, solution not heating, E8 displayed
|
Solution Heater Circuit Fault | View Details |
| E9 |
Heater overheats, very hot solution or steam at wand, E9 displayed and heater shuts off
|
Heater Overtemperature Protection | View Details |
| – |
Brush bar not rotating, but suction and spray are normal (no brush motor error code)
|
Brush Drive Failure | View Details |
| – |
Display or indicator lights flicker when motor starts, but machine continues to run
|
Voltage Drop / Loose Electrical Connection | View Details |
| – |
Excessive vibration or rattling when motor is running
|
Imbalanced Motor / Loose Components | View Details |
| – |
Floor tool difficult to push, sticking to carpet
|
Excessive Suction / Poor Glide | View Details |
| – |
Machine leaves carpets very wet, poor water extraction
|
Insufficient Extraction / Poor Airflow | View Details |
| – |
Machine runs but stops randomly during use, then restarts after a short time
|
Intermittent Thermal or Electrical Cut-Out | View Details |
| – |
Machine trips household circuit breaker or blows fuse when switched on
|
Electrical Short / Earth Leakage | View Details |
| – |
Motor emits burning smell or visible sparks from vents
|
Motor Brush / Commutator Failure | View Details |
| – |
No spray from wand or floor tool, but pump can be heard running (no error code)
|
Blocked Spray Jets / Solution Line Restriction | View Details |
| – |
No suction at all, motor runs loudly as if unloaded
|
Major Air Leak / Disconnected Suction Path | View Details |
| – |
Pump very noisy or rattling, but spray output seems normal
|
Pump Cavitation / Air in Solution | View Details |
| – |
Recovery tank fills very slowly despite heavy cleaning, little dirty water collected
|
Poor Extraction / Low Flow | View Details |
| – |
Solution dripping continuously from floor tool even when trigger is released
|
Solution Valve Not Closing | View Details |
| – |
Solution leaking from under the machine during use
|
External Solution Leak | View Details |
| – |
Solution not being drawn from tank, pump is quiet or intermittent
|
Airlock / Pump Not Primed | View Details |
| – |
Trigger on wand feels loose or does not spring back, poor control of solution flow
|
Mechanical Trigger Failure | View Details |
| – |
Unpleasant odour from exhaust air during use
|
Contaminated Recovery System / Bacterial Growth | View Details |
| – |
Water or foam being drawn into motor area (gurgling sound, moisture near motor)
|
Foam Ingestion / Float Valve Failure | View Details |
| – |
Weak suction at floor tool, poor dirty water pickup from carpet
|
Restricted Airflow / Partial Blockage | View Details |
No matching codes found
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